Send diagnostics

Sending a diagnostics file with your report makes the cause much faster to find. The file holds environment details and recent logs, and never content such as dictated text or translations.

Creating it

1. In Settings → General → Diagnostics, turn on Write debug log.
2. Do the action that caused the problem once more.
3. Press Export diagnostics in the same section.
4. A file named Sogon-진단-<date>-<time>.txt appears on your desktop. Send this file.
5. When you are done, turn Write debug log off again.

Sogon records nothing that happened before you turned logging on, so reproduce the problem after turning it on.

What the file contains

Contents	Examples
Environment	App version, macOS version, Accessibility trust, whether the event tap is running, Secure Event Input state
Settings summary	Shortcuts, recording mode, STT provider, overlay display
Recent logs	Shortcut triggers, permission states, transcription and correction stages, insertion results, restore failure reasons and character counts

What it never contains

• Transcriptions, corrected text, translations, copied text, snippet bodies
• API keys and tokens. Anything that slips in is replaced with <redacted>.
• The user name in home folder paths, replaced with ~
• URL queries and fragments

Log files

• Location: ~/Library/Application Support/Sogon/Logs/. Open it with Open log folder.
• The folder and files are readable only by your account.
• When sogon.log reaches 5MB it rolls over to sogon.1.log once and starts fresh.
• One event is one line, and a line never exceeds 2,000 characters.